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Synterex: Clinical Service Provider That Gives Back to the Environment and Society

Synterex is a clinical solutions provider of publishing, clinical science, project management, medical and regulatory writing, and IT collaboration services – bringing in sustainability from process development and optimization to document production.

Green Business Benchmark°

Published

January 30, 2023

Read time

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Synterex is Seamless

Synterex is a WBENC-Certified Women’s Business Enterprise and disability-owned clinical and regulatory consulting firm. They work with pharmaceutical and biotechnology companies to help them get new therapies to patients as quickly and efficiently as possible.

Before a new drug or medical treatment can be given to patients, it must first be approved by a regulatory organization such as the Food and Drug Administration (FDA). Synterex’s job is to help clients navigate the approval process by making sure all the necessary documents are written clearly and accurately and in line with regulatory guidelines. The medicines that Synterex writes about come from a wide variety of therapeutic areas such as allergy, cancer, vaccines, nervous system disorders, and rare diseases. Every day, Synterex employees work with the hope of helping to get medicines to patients who need them to improve their quality of life.

Synterex takes a holistic approach to sustainability

Synterex started its sustainability journey by forming a dedicated Green Team – a diverse group of Synterex employees who represent all departments and are passionate about sustainability. The team meets bi-weekly to plan and implement new ways to make the Synterex brand more sustainable and ensure the business is making consistent progress toward its goals.

One such goal has been to institute fully remote business practices. Doing business virtually has helped Synterex reduce paper, food, and plastic waste by encouraging dining at home and virtually eliminating commuting-related carbon emissions.

Remote work is also a key part of Synterex’s overarching goal: To be an inclusive company where people from all walks of life and circumstances can feel welcome and thrive. Allowing the option to work from home creates a more comfortable and productive work environment for everyone, thus promoting employee quality of life and an improved work/life balance.

Synterex Sought Certification for Accountability

Over the past decade, it has become increasingly clear that companies must play their part to reduce their carbon footprint and help combat global warming.

As such, Synterex clients are looking to work with environmentally responsible businesses that are committed to sustainability. While Synterex had several green initiatives in progress informally, the brand concluded that now was the time to formalize its efforts and make an official pledge to maximize business sustainability.

As such, the brand decided to sign up for Green Business Benchmark° as a way to hold itself accountable for its commitment to sustainability.

Beyond accountability, Synterex needed a sustainability program management software that would provide suggested initiatives and help them track their progress toward their goals. The GBB software has helped them prioritize initiatives and manage their program effectively to become Gold Certified and soon Platinum.

Sustainability as a Core Value

Synterex strives to be a leader in the medical writing space as a sustainable clinical service provider by making sustainability one of its core company values. The team at Synterex had modified their digital habits to reduce energy-consuming data storage and processing while also employing ethical business practices that maximize employee satisfaction and well-being.

Synterex runs its business with the understanding that profit is not mutually exclusive with progress. Thus, they will always include community outreach as a crucial part of their business practices and promote a culture of equity, diversity, inclusion, and belonging.

Challenges

For Synterex, their sustainability journey hasn’t been without its challenges. One of the biggest challenges they have faced as a remote business is monitoring the sustainability initiatives employees pursue individually and directly measuring the outcomes of these initiatives. Without one central office, Synterex cannot directly monitor things like heating/cooling, lighting, and water use. Also, the availability of resources to employees varies greatly depending on their state of residence.

As such, the team at Synterex is working around this limitation to the best of their ability. One such management technique is the use of online surveys on sustainability practices, which collect data from each employee. Synterex has also created a Microsoft Teams chat devoted to the Synterex Green Initiative where employees can easily share their successes and inspire others to follow suit. They recognize it will be an ongoing challenge to find new ways to ensure all employees have the resources they need to easily and seamlessly incorporate more eco-friendly choices into their lives.

Sustainability Culture at Synterex

““At Synterex, our goal is to help get new medicines to patients that need them while keeping sustainability at the forefront of our business operations. To us, the meaning of ‘sustainability’ is multifaceted; it refers not just to reducing our carbon footprint and helping the environment, but also to creating a company culture of equity and inclusivity where employee wellbeing and community outreach are prioritized.” – Jeanette Towles, President of Synterex

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